What Is Your Return Policy?

Our Guarantee

Return or exchange within 15 days from the delivered date.

Request:
1.Items received within 15 days from the delivered date.
2. Items received unused, undamaged, unwashed and in original package.
3. We do not offer return on earrings, underwears
4. Return shipping fees are at the customer's own expense.Original shipping fees are non-refundable (shipping fees will depend on your location and weight of the package)
5. We do not accept returned items that were sent back directly without address that we send
6. Please send the item(s) back to us through a local mail office instead of express services like DHL, UPS, TNT, and FEDEX.
 （If you choosing one of the above-mentioned fast deliver options you might incur in import taxes and the delivery might be delayed due to the customs clearance process.）

How to Return?
If you wish to return the items,please email to our customer service first to get the return address：kerentila@outlook.com
 
Cancellation
We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within any applicable return days as applied by your bank.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at kerentila@outlook.com
Exchanges.

We only replace items.